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The Evolving Role of Creating Client Value – Establishing, Growing, and Collaborating Across the Firm

The Evolving Role of Creating Client Value – Establishing, Growing, and Collaborating Across the Firm

Sponsored by: Client Value and CMO SIGs
Domains: Business of Law & Client Services
BoK Competencies: Firm and Practice Strategy and Planning & Internal Client Communications and Feedback

As our clients face the potential downturn of a recession, law firms across the nation are proactively seeking innovative solutions to bolster client loyalty and create greater value. As such, we are witnessing a surge in demand for client-centric roles focused on delivering and driving value. In this program, participants will acquire the following skills:

Learning Outcomes:

  • Formulate an effective client value role tailored to their respective firm, including determining the key responsibilities and tasks essential to its success.
  • Uncover best practices for successfully launching and expanding a client value role within a law firm.
  • Discover methods to integrate a client value role with other departments, thus maximizing its potential to achieve measurable success.

Presenters:

Kate White, Director of Client Initiatives, Orrick
Erin Murphy, Director of Client Experience, Troutman Pepper

Price: 
Members: Complimentary
Prospective Members: $79